Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • All your support requests will be replied to in maximum sixty minutes after the support ticket or email has been submitted. If your issue requires additional assistance from a sysadmin, we will direct the ticket or the email to the person in charge, right away and will leave a note to let you know that more time will be needed for arriving at a solution. If you take advantage of the Optional Admin Services package, all of the server administration services included there will be executed whenever you like.

  • Top quality support service
  • An Outstanding Customer Support Service

  • If you require help with the Site Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, you can reach our technical support team at any time through the ticketing system. Moreover, in case you need help managing your dedicated server, you can make use of the Optional Admin Services package, which includes OS updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard disk space, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Site Control Panel is installed by default for every dedicated server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most educational articles also video versions that show all the tasks that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each Site Control Panel section.