A live chat is one of the ways of communication offered by some hosting providers as a part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a call with a representative. In addition, when the problem that you experience needs some time to be reviewed and dealt with, you will be able to do something else in the meantime rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service for free as long as you have Internet access even if your hosting provider is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that numerous troubles are usually resolved if you talk to a live person, we offer a live chat service for all of our potential and current clients. Our chat is accessible every single day and our support agents will help you with a wide range of questions and problems. In case you aren't our customer yet, you can learn more about our cloud website hosting packages and the website hosting environment in general in order to make sure that your websites will work effectively on our servers. If you already have an account and you have some questions or you experience any issues with some of our services, you'll be able to join us on our live chat and we can provide the needed info or assist you to troubleshoot the problem. You will need to open a trouble ticket for specific problems which require longer time or the assistance of a sysadmin, but for a variety of basic troubles you can receive help on the spot.