There are different ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a support ticket system. This is the easiest means of correspondence for different reasons. In the event that no support staff member is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy and paste large bits of information without needing to worry about typing errors, and in case a particular problem needs more time to be fixed or a number of replies need to be exchanged, all the info will be in the very same place, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to contact your hosting company is that they’re typically separate from the hosting platform, which suggests that if you have to provide info or to adhere to guidelines, you’ll have to use at least 2 separate admin interfaces and this number may rise in case you’d like to administer a couple of domains. Additionally, lots of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with a lot of other web hosting providers, the trouble ticket system that we use with our cloud website hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You won’t have to remember different log-on names and passwords, as you will be able to manage your tickets and the hosting account itself from a single place. So, if you have an inquiry or encounter a problem, you can get in touch with our help desk support staff right away. Our ticketing system includes an intelligent search functionality. This means that even in case you have posted tons of tickets through the years, you will be able to track down the one that you want effortlessly. Plus, you can check knowledge base tips for tackling common challenges.